DEPOSITS & PAYMENT
1. A provisional booking will be accepted by the caravan owners, subject to receiving a £75 deposit paid within five
working days of the booking. The deposit can be paid either by bank transfer or PayPal. Upon receiving deposit, you’ll
receive confirmation for the dates that you have now booked. Please note that ALL bookings are provisional until the
caravan owners receive the deposit.
Deposits are non-refundable in the event of cancellation.
2. If the deposit is not received within 5 working days it is assumed by the caravan owners that the provisional booking
is no longer required.
3. THE BALANCE OF THE HIRE CHARGE IS DUE EIGHT WEEKS PRIOR TO ARRIVAL, if the balance is NOT received
within this time frame, then the caravan owners reserve the right to hire the caravan to someone else. Bookings taken
with less than EIGHT weeks remaining can only be accepted if payment is made in full and received within 5 working
days.
4. The hirer shall also pay a £50 refundable security bond. This bond is fully refundable at the end of the hire period and
returned within five days of departure date. If you cause any serious damage to the caravan or contents you will be
responsible for payment to replace.
If you do cause any damage or have an accident please let us know as soon as possible. We do not usually charge for
minor breakages and wear, however we may retain the security bond for repair or making good if the damage or
breakages are significant.
CANCELLATIONS
5. In the event of a cancellation, The hirer must confirm this in writing.
(Deposits are not refundable in the event of a cancellation).
6. No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason
including an emergency at home.
7. Once the balance has been paid refunds will only be considered in certain circumstances at the owner’s discretion
and subject to the time remaining to the holiday and a replacement booking being obtained.
GENERAL BOOKING CONDITIONS
8. Bookings will only be accepted from hirers who are twenty-one (21) years of age and above. No same sex groups
(Couples and Family’s only).
9. Only the persons on the booking form may stay at the caravan. Over Occupancy will not be Tolerated.
10. ALL changes to a booking are allowed by prior agreement with the caravan owners and confirmed in writing to the
owners.
11. The hirer is responsible for the conduct of all persons listed on the booking form.
12. The hirer agrees that all persons named on the booking form shall be with you (the hirer) during your hire period of
the holiday caravan. Holiday park owners and/or their staff shall have a copy of your booking form. The booking form is
important because it is for you and your parties safety and security purposes only.
13. Each person listed on the booking form and your guest(s)/visitor(s) must be prepared to identify themselves to the
park owners or their staff upon request and comply with their reasonable requirements.
14. The hirer shall notify the caravan owners in writing with any changes to person(s) listed on the booking form at the
earliest possible opportunity and in any event, prior to arrival at the holiday park.
15. The hirer must give access to the holiday caravan as / when required to the caravan owners, holiday park owners
and their staff / agents.
16. The caravan owners reserve the right to refuse any booking without any obligation to give a reason.
UPON COMMENCEMENT OF HIRE
17. The holiday caravan maybe occupied from 4pm onwards on the first day of hiring. (If an earlier arrival is possible we
will let you know)
18. In the case of a maintenance problem, the hirer shall contact us on the numbers provided. D.I.Y repairs must NOT
be attempted. If the hirer does any D.I.Y repairs, then rule 4 will apply.
19. One small well behaved dog is allowed.
20. Smoking is not permitted in the caravan but ashtrays are provided for outside use only.
21. We don't expect you to clean but we would expect the caravan to be left in a reasonable condition ready for our
cleaners. If not, then rule 4. shall apply.
22. Holiday park owners and their staff do not accept liability for any loss or damage to the hirer’s property and/ or
accidents, injuries, illness, diseases, arising from the hire of the caravan or use of the holiday park, including acts of god
or extreme weather conditions.
23. The holiday caravan must be vacated by 10am on the last day of hiring. Ready for cleaner to check over.
24. No Prams/Buggies to be left open, and used in the caravans As this as been known to Damage Doors and Fittings.
25. Parking is for one vehicle only on the paved area. If you need more parking please use the carpark near the main
entrance.
If you are asked to vacate the caravan / holiday park by the holiday park owners or their staff for any reason what so
ever, the caravan owners shall not refund any money paid.
These terms and conditions do not affect your statutory rights under English law.